Listening to calls takes up huge amount of time. Call analytics can help you greatly, it can help you more than you can imagine. It is not just about transcribing speech, it is a whole new world with a lots of business benefits and not just for the contact center but for the entire organization.

• What to consider when preparing for call analytics?
• How deep learning and NLP help in generating insights from call recordings?
• What is the benefit from call analytics outside customer care organization?