Technology is everywhere. We're connected 24/7 and the way we communicate and engage has changed dramatically. We connect and consume in multiple ways, on multiple devices via multiple channels, online and via social media.
As consumers, we're all becoming so tech savvy that we expect every organisation, banks, utility companies, retailers to engage with us in the same way and immediately. To meet this challenge, we're now seeing changes in the way we work; with humans and technology running hand-in-hand to deliver better business outcomes and increased efficiencies.

Events of the last seven months have only accelerated this transformation for both consumers and employees. Engagement in the 'Always-on Era' explores these seismic changes and looks at the behaviours and attitudes of different generations towards technology, both as a consumer, and at work.