Aculab Cloud CPaaS includes highly accurate AI-driven Answering Machine Detection (AMD). It advances the state of the art, helping your contact centre exceed OFCOM regulations. Our voice biometrics engine, VoiSentry, reduces fraud using a hybrid AI approach, incorporating Deep Neural Networks (DNN). These integrate seamlessly with other Aculab Cloud services including AI-driven text-to-speech and conversational speech to text conversion, call recording, phone calls and Bring Your Own Carrier (BYOC).

Mark Luckin, Technical Product Manager, will demonstrate how:

• You can improve your contact centre by using services from Aculab Cloud, our AI-driven CPaaS.
• Aculab’s highly accurate AI-driven Answering Machine Detection (AMD) advances the state of the art and helps you meet OFCOM regulations.
• Aculab offers voice biometrics to help you reduce fraud, AI-driven speech recognition and text-to-speech, call recording, and phone calls with the option to BYOC.