With the global health crisis impacting business operations across all industries, customers habits and demands are transforming rapidly. 

With higher call volumes and many agents working remotely, the changing landscape presents a significant opportunity for contact centres to reimagine their operations and customer engagement strategy.

Helping you plan successfully for 2021, Chris Marron, Director of Intelligence at 8x8, takes to the virtual stage to share his five steps to successfully leading a call centre operation next year. The session will cover insights and advice on how to renew focus on employee engagement and agent productivity, as well as developing a robust customer engagement strategy. A session not to be missed!