New technology from Noetica (SABRE) will increase your call centre performance and boost your bottom line by dynamically ranking agents according to their real time results and delivering more calls to the agents most likely to deliver the best results on the day. Crucially, this works as well for outbound as it does for inbound.

3 key delegate takeaways:

• Boost your bottom line by delivering more calls to those agents most likely to succeed
• Dynamic agent ability ranking in real time based on continuous performance monitoring
• Motivate your agents by providing true and impartial gamification incentives