As the internet moves more businesses and consumers online, huge increases in inbound support volumes follow. Meanwhile, customer expectations are rising - they expect better experiences and immediate resolutions. In this session, Intercom's Catherine
Brodigan will discuss the new conversational support funnel framework that can meet these growing trends. 

• The changes in customer support and the shift from email to messenger as a primary channel
• How future facing businesses are investing in better customer experiences
• How Intercom's Conversational Support Funnel enables businesses to succeed with a messenger based support strategy