Ben Cave
Product Director,
EvaluAgent
Ben has a decade of experience building products that help frontline workers navigate changing times in their industries, from building customer intent predictions that help teams hyper-personalise offers, to a change management platform for diskless workers and a successful exit of an AI analytics tool for video creatives, Ben has developed a deep appreciation for the impact good technology can have, as well as the distraction and froth caused by overhype. A passionate speaker, Ben has built a reputation for breaking down complex topics into plain English concepts.
Sessions
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28-Nov-2024Customer Experience Transformation Theatre5 ways predictive metrics will shape the contact centre