Check out our 2024 speakers!

Chris leads the Real-Time and Internal Faults functions at eBay, focusing on enhancing operational efficiency and customer satisfaction. Successfully reintroducing a centralized real-time function and champions the balanced scorecard approach for informed decision-making in live environments. This method utilizes insightful data and focuses on customer and teammate perspectives, fostering a proactive and responsive operational culture.

With over 20 years of experience in real-time operations across multiple companies, Chris is adept at implementing best practice frameworks, strategies, and governance. Under his leadership in driving Business Continuity Planning (BCP), tactics, and critical event management eBay's resilience and preparedness has been significantly boosted. His efforts not only improve customer satisfaction (CSAT) and employee satisfaction (ESAT) but also support the business in driving overall efficiencies.