Check out our 2024 speakers!

An award-winning Customer Contact Specialist who has been in the industry for over 20 years working in both in-house and outsource contact centres. Having held roles in Operations, Training and Support Functions across Front & Back Offices. Chris has experience of developing multi-site, multi-culture, and multi-channel change programmes. Working across global regions to deliver successful initiatives including enablement, quality assurance, speech analytics and Training, with a demonstrated history in Program Leadership across many functions in a range of industries.

A thought leader and Keynote speaker who has experience of delivering small training and discussion workshops up to large scale conferences and events. As Director or Learning & Innovation at The Forum, he brings together his experience to deliver Best Practice and raise standards in the industry.