Check out our 2024 speakers!

Dan Eddie is an experienced professional and currently serves as the Customer Service Director at Simplyhealth & Denplan, where he plays a pivotal role in shaping and optimising Customer Service Operations. With a keen focus on AI and digital transformation, Dan has been instrumental in propelling Simplyhealth from an analogue environment to a highly efficient AI led, digital landscape. In doing so, he has not only streamlined operations for colleagues but has also championed the delivery of a first-class experience for Simplyhealth customers.

Dan's expertise in digital transformation reflects his forward-thinking mindset, ensuring that Simplyhealth stays ahead in an ever-evolving technological landscape. His leadership has been marked by a commitment to innovation and a relentless pursuit of operational excellence.

Prior to his role at Simplyhealth, Dan has held key positions in various organisations, each contributing to his wealth of experience. In these roles, he demonstrated an ability to foster a positive and collaborative culture, driving teams towards common goals. His leadership style emphasises a customer-centric approach, aligning business strategies with the overarching goal of enhancing customer satisfaction.

Throughout his career, Dan has been recognised for his accomplishments in cultivating workplace culture and achieving notable milestones. His dedication to creating an environment that encourages both professional growth and employee well-being has left a lasting impact on the organisations he has been a part of.

With a track record of success in driving digital transformation, fostering positive workplace cultures, and achieving customer service excellence, Dan Eddie stands as a dynamic leader at the forefront of customer service innovation in the healthcare industry.