Check out our 2024 speakers!

I have been in the call center industry for 20 years. I am an expert in call center operations, and CEO of one of the French leaders in outbound sales. I also love technology. AI is changing the world, and its impact on our industry is going to be huge. We have developed a quality monitoring tool that allows any call center to monitor quality easily and automatically. We have several operations in place and many concrete use cases to share with you