Check out our 2024 speakers!

Edwin Margulies is the Chief Evangelist at Nextiva. He played a crucial role in developing modern omnichannel and AI-based customer experience (CX) solutions that are used around the world. Edwin is a serial entrepreneur and has been part of founding teams that have successfully sold their companies to Oracle, Five9, and Nextiva. He’s also an inventor and has authored over a dozen books on CX, including "Social Engagement for Customer Care" and "Understanding the Voice Enabled Internet." His latest work, "Mastering the Customer Experience," focuses on CX use cases that optimize engagement. With over 40 years of experience in CX, Edwin has gained valuable insights from his customers on what constitutes a great customer experience.