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With over 15 years of experience in the contact centre technology industry, Joseph has become a trusted voice in the world of Customer Experience. Joseph has held key roles at industry-leading companies such as Capita, Routw10, Gamma, and now Cisco, where they have consistently driven innovation and excellence in customer experience solutions.​

Today within the Cisco CX team, Joseph is passionate about transforming the way public sector organisations engage with their customers, helping them to deliver " Instagrammable" experiences. As an advocate for Contact Centre as a Service (CCaaS), Joseph believes this is a pivotal time to shape the future of CX, ensuring that technology and strategy work hand in hand to create outstanding customer journeys.