Check out our 2024 speakers!

With over 17 years of experience in the insurance and technology industries, Laura has developed a passion for delivering innovative solutions that enhance agent and customer experiences that drive business outcomes. In her previous roles, she led and contributed to several international transformation programs, delivering projects that improved processes, operations, and capabilities for contact centres across different markets and regions. She has a proven track record of problem-solving, collaborating with diverse stakeholders, and exceeding customer expectations.