Check out our 2024 speakers!

As the Awards and Accreditation Manager at the CCMA, Mel brings over 26 years of contact centre industry knowledge to support members in elevating their contact centre operations.

Prior to joining the CCMA, Mel was Head of Learning & Development for Acorn Insurance, responsible for the L&D strategy across the group. Prior to this Mel was a Consultant, working with numerous contact centres across Financial Services, Telecommunications, Local Government, and Retail to deliver cultural and transformational change through the lens of Leadership and People Development.