Check out our 2024 speakers!

Co-Founder of Customer Start, Miles is a highly accomplished and respected expert in the field of Customer Service and Experience.

With over 20 years' experience across a diverse range of organisations he has gained a deep understanding of the CX landscape and operational delivery.

Miles is considered a global thought leader in Customer Experience and Service , having led large Customer Service and Experience teams in both B2C and B2B environments for SME’s and Global organisations, which allows him to provide both strategic and practical guidance to organisations seeking to improve their customer experience.

Great customer experiences come from combining a deep level of understanding of customer needs with a customer centric continuous improvement mindset.