Check out our 2024 speakers!

A Contact Centre Tech pundit and Ops Devotee Nerys has been attending Call and Contact Centre Expo in 1998.

17 years of blood, sweat and tears in the relentless world of outsourcing looking after clients like Sky, P&G, Volkswagen and British Gas acts as the foundation for her consultancy, Injection Consulting.

Over the last 10 years Nerys has worked with over 100 contact centres (directly, with tech re-sellers and vendors) conducting her 7 P's Contact Centre Discovery (TM) to ensure technology investment is leveraged.