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Rachel Percival
Global Director of Customer Service,
PayByPhone
Rachel has 30 years of experience in Customer Service / Experience and Operations, specialising in enhancing customer experience, optimisation, scale and transformation. Before her current role at PayByPhone, she led customer operations for Cuckoo Broadband and its legacy brands.
Sessions
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28-Nov-2024Future of the Contact Centre TheatreAttracting, recruiting, and retaining talent within your contact centre, utilising technology (but more importantly humans)