Check out our 2024 speakers!

Steve Blood is VP of Market Intelligence and Evangelism at Five9, a role which draws on more than 30 years' experience in customer service, combined with thought leadership gleaned from working with customer service executives as a Gartner analyst and advisor for 23 years. His research primarily focused on customer service and support technologies, with a specific expertise in market insights, contact centre applications, digital customer service and customer service analytics. During his tenure at Gartner, he authored industry-defining research, including most recently the Gartner® Magic Quadrant™ for Contact Centre as a Service, Predicts 2024: Customer Service and Support Strategy and Leadership, and Market Guide for Digital Customer Service and Support.