Check out our 2024 speakers!

Sue is a seasoned professional with over 20 years in the contact center industry, specializing in Workforce Management, Employee Engagement, and Performance solutions. With a career spanning more than 15 years at NICE, Sue’s passion lies in elevating customer experiences and driving impactful results. She currently leads the International Presales Organization for WEM, where her expertise and vision fuel innovative strategies tailored to diverse global markets.

Known for her collaborative leadership, Sue thrives on fostering team success and building strong client partnerships, ensuring that each solution aligns perfectly with customer needs and business goals.