Check out our 2024 speakers!

Vinay Parmar is a global Top 50 Customer Experience Influencer with over three decades of expertise in transforming customer interactions into lasting loyalty. From starting as a call centre agent to rising to the boardroom of a FTSE 250 company, Vinay’s journey is a testament to the power of relentless focus on customer experience.

Renowned for his captivating storytelling and high-energy delivery, Vinay has inspired audiences across the world, including brands like Audi and National Express. His sessions don’t just motivate—they leave audiences ready to act, transforming the way they think about customer experience as a driver of trust, loyalty, and growth.

Vinay’s philosophy, E.V.E.R.Y. M.O.M.E.N.T., focuses on turning every interaction into a powerful memory that keeps customers coming back. As an influential keynote speaker, podcast guest, and Non-Executive Director, Vinay has been trusted by leading global brands to ignite change and inspire lasting impact.