Yoel Goldenberg
Yoel Goldenberg is a Customer Experience Technology domain expert with over 20 years of experience in this space. In his current role as Uniphore’s Senior Vice President of Product Management, Yoel leads the winning Enterprise AI offering that Uniphore brings to market. Prior to Uniphore, Yoel served as Chief Product Officer with Jacada (acquired by Uniphore), and also held various senior positions at NICE Systems. During his tenure with NICE, Yoel led the effort that brought NICE to its leading position in the customer engagement space. Yoel started his career in improving customer service operations through advanced CX technologies with Pelephone, the ground-breaking Israeli mobile telecommunication services provider. Yoel holds a B.Sc in Industrial Engineering from Israel’s Technion Institute, and a MBA from Stanford University. He is a passionate mountain biker, always looking to conquer the next summit!
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27-Nov-2024Future of the Contact Centre TheatreHow Generative AI is forging the future of CX and transforming the Contact Centre
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28-Nov-2024Customer Experience Transformation TheatreCracking the GenAI code: From ‘Black Box’ to transparent CX