Check out our 2024 speakers!

I am a Vulnerable Customer Manager at Kroo, where I am deeply committed to supporting customers who are facing financial challenges or personal difficulties. My passion lies in making banking more accessible and ensuring that every customer receives the care, respect, and understanding they deserve.

With 5 years of experience in the financial services industry, I work closely with various teams to develop and implement strategies that address the unique needs of our vulnerable customers. Whether it's through personalised support, clear communication, or tailored solutions, I strive to create a banking experience that is both inclusive and empowering.

I believe that everyone deserves to be treated with dignity, and I am dedicated to advocating for those who may feel overwhelmed or overlooked in the financial system. My goal is to help our customers navigate their challenges with confidence, knowing that they have a trusted bank in their financial journey.