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Softphone’s AI-powered Smart Connectors make agent workflows seamless by bringing omnichannel customer engagement and AI-driven insights from Genesys™ and Amazon Connect® directly into leading CRMs. -
At this prestigious event, our team will showcase our capability to deliver 24/7 support and seamless omnichannel services tailored to meet the unique needs of European industries. Bulgaria’s strategi ...
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IT Park Uzbekistan drives the nation’s tech growth, offering 0% tax incentives for IT businesses and outsourcing.
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CommBox, a leading enterprise-grade omnichannel, AI-powered customer experience platform, has today announced the completion of a $15 million growth investment round from PSG Equity, a leading growth ... -
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Cyara Named Winner at the 12th Annual 2024 Globee® Awards for Leadership -
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Discover how to enhance service experiences -
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Cyara appoints Rishi Rana as the new CEO -
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Cyara Wins Prestigious Netty Award for Botium in the Tech (Best Use of AI in Natural Language Processing) Category -
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Tollring Wins Best Call Management Solution at Comms National Awards 2024 for Third Consecutive Year
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FOR IMMEDIATE RELEASE Sean Hammerle Promoted to President of OnQ Houston, Texas, August 30, 2024 – OnQ, a global leader in elevated labor and technology outsourcing solutions, is proud to announce the ... -
The Future Fifty exists to serve and support the UK’s most promising late-stage ventures. Launched in 2014, the invite-only program has become a rite of passage for many of the country’s unicorns and ...
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AudioCodes wins the CX Award for Best Microsoft Teams Contact Center Solution by CX Today 2024 -
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Pindrop recently launched a new tool aimed at weeding out spoofed audio. -
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The latest wave of artificial intelligence technology can mimic the voice of almost anyone – the president, a relative or a bank customer. This is the problem and the opportunity that decade-old audio ... -
Zadarma unveils new PBX call forwarding features and app updates at the Call & Contact Centre Expo, enhancing communication efficiency and flexibility for businesses. -
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Many businesses are desperately in need of a culture change, and this begins with a change in the people who promote and uphold that culture. That’s where MadeYou steps in to help. -
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Leading contact centre platform to further strengthen its conversational AI offering. -
Today, sales teams often juggle an average of ten applications to close a single deal, which pulls even the most brilliant sellers out of the conversation and into the details of managing leads, typin ...
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CallTower Welcomes New EMEA Sales Directors and Sales Operations Manager: Pedro Dias, Sean Blackmore, Rick Sellers and Giggsy Jayaweera.