Customer Experience Expo 2024

We are excited to announce the launch of the Customer Experience Expo, in collaboration with the Call & Contact Centre Expo UK. This premier event is set to be a cornerstone for industry professionals looking to enhance their customer engagement strategies.

Attendees will have the unique opportunity to connect with leading experts, explore cutting-edge technologies, and gain invaluable insights into improving customer experiences. Join us for an inspiring journey into the future of customer-centric business practices.

SECURE YOUR TICKET!

EXHIBITORS

Genesys

Stand: VIP Lounge
Nextiva, Inc.

Stand: CC-H10
Redial BPO

Stand: CC-E42
Zoom

Stand: CC-G20
UKCCF

Stand: CC-N60
Boost

Stand: CC-G82
ITNAVPro

Stand: CC-M42
Intercom

Stand: CC-K60
Emerging Global Services

Stand: CC-L36
Prophecy Europe Ltd

Stand: CC-D50
Kore.ai

Stand: CC-J30
Uniphore

Stand: CC-J36
Cirrus

Stand: CC-G10
Sycurio

Stand: CC-F20
Scorebuddy

Stand: CC-L40
Puzzel Ltd

Stand: CC-H20
Lokulus

Stand: CC-H60
FM Outsource

Stand: CC-K74
Five9

Stand: CC-L20
EvaluAgent

Stand: CC-K40
DDC Outsourcing Solutions

Stand: CC-L32

WHO ATTENDS?

The Customer Experience Expo attracts a diverse range of visitors, primarily professionals and stakeholders involved in enhancing and managing customer experiences across various industries. Key visitors include end users with senior job title associated with Customer Experience roles, including Customer Experience Officer (CXO), Customer Experience Director/Manager, Voice of Customer Director, Omni-channel CX Director and more!

Meet and do business with thousands of call & contact centre and customer experience professionals!

EXHIBIT

SPEAK

SPONSOR

120+

Leading Exhibitors

CHECK EXHIBITOR LIST

3500+

Professionals

WHY ATTEND

100+

Seminar Sessions

CHECK OUT AGENDA

110+

Speakers

VIEW SPEAKER LIST

Exceptional customer experience is crucial...

It not only fosters customer loyalty but also enhances brand reputation and drives business growth. Companies that prioritize customer experience benefit from increased customer satisfaction, reduced churn rates, and higher employee engagement. By leveraging advanced technologies and innovative strategies, businesses can provide personalised, efficient, and memorable interactions, ultimately setting themselves apart in a competitive market!

Sectors

Explore the pivotal areas of the Customer Experience Expo 2024.

At the Customer Experience Expo, immerse yourself in sectors dedicated to elevating customer experience in call and contact centers. Delve into Customer Interaction Analytics for profound insights, Voice of the Customer programs for invaluable feedback, Omnichannel CX Solutions for seamless communications and much more!

CUSTOMER ENGAGEMENT

Keeping up with technology that meets customer expectations, which are increasingly multi-channel, multi-device, social, and mobile

DATA-DRIVEN STRATEGY

Businesses gain deep insights into customer feedback and interaction data, enabling them to uncover trends, enhance sentiment analysis, and drive targeted improvements in the customer experience.

TRAINING & DEVELOPMENT

Through eLearning platforms and virtual training solutions, contact center agents access interactive modules and personalized coaching, fostering continuous skill development and elevating customer service standards.

EMOTIONAL CONNECTION & BRAND LOYALTY

Delving into the importance of building an emotional connection with customers and how it can lead to increased brand loyalty.

EMPLOYEE ENGAGEMENT & CUSTOMER EXPERIENCE

The link between employee engagement and customer experience, and how businesses can motivate their employees to deliver exceptional customer service.

OMNI-CHANNEL EXPERIENCE

Understand the importance of providing a seamless customer experience across all channels - online, in-store, social media, etc.

CUSTOMER JOURNEY MAPPING

Discover comprehensive solutions for designing and managing customer experiences across different stages and tools that visualise and analyse the customer journey across various touchpoints.

CUSTOMER SUPPORT

Discover help desk systems, and knowledge management solutions at the Customer Experience Expo. These tools streamline inquiries, provide quick access to information, and improve overall customer satisfaction.

Customer Experience Expo