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Customer Experience Expo

27 - 28 November 2024 | ExCeL London

 

Customer Experience Expo 2024

We are excited to announce the launch of the Customer Experience Expo, in collaboration with the Call & Contact Centre Expo UK. This premier event is set to be a cornerstone for industry professionals looking to enhance their customer engagement strategies.

Attendees will have the unique opportunity to connect with leading experts, explore cutting-edge technologies, and gain invaluable insights into improving customer experiences. Join us for an inspiring journey into the future of customer-centric business practices.

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EXHIBITORS

WHO ATTENDS?

The Customer Experience Expo attracts a diverse range of visitors, primarily professionals and stakeholders involved in enhancing and managing customer experiences across various industries. Key visitors include end users with senior job title associated with Customer Experience roles, including Customer Experience Officer (CXO), Customer Experience Director/Manager, Voice of Customer Director, Omni-channel CX Director and more!

Meet and do business with thousands of call & contact centre and customer experience professionals!

EXHIBIT

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SPONSOR

Exceptional customer experience is crucial...

It not only fosters customer loyalty but also enhances brand reputation and drives business growth. Companies that prioritize customer experience benefit from increased customer satisfaction, reduced churn rates, and higher employee engagement. By leveraging advanced technologies and innovative strategies, businesses can provide personalised, efficient, and memorable interactions, ultimately setting themselves apart in a competitive market!

Sectors

Explore the pivotal areas of the Customer Experience Expo 2024.

At the Customer Experience Expo, immerse yourself in sectors dedicated to elevating customer experience in call and contact centers. Delve into Customer Interaction Analytics for profound insights, Voice of the Customer programs for invaluable feedback, Omnichannel CX Solutions for seamless communications and much more!

CUSTOMER ENGAGEMENT 

Keeping up with technology that meets customer expectations, which are increasingly multi-channel, multi-device, social, and mobile

DATA-DRIVEN STRATEGY

Businesses gain deep insights into customer feedback and interaction data, enabling them to uncover trends, enhance sentiment analysis, and drive targeted improvements in the customer experience.

TRAINING & DEVELOPMENT

Through eLearning platforms and virtual training solutions, contact center agents access interactive modules and personalized coaching, fostering continuous skill development and elevating customer service standards.

EMOTIONAL CONNECTION & BRAND LOYALTY

Delving into the importance of building an emotional connection with customers and how it can lead to increased brand loyalty.

EMPLOYEE ENGAGEMENT & CUSTOMER EXPERIENCE

The link between employee engagement and customer experience, and how businesses can motivate their employees to deliver exceptional customer service.

OMNI-CHANNEL EXPERIENCE

Understand the importance of providing a seamless customer experience across all channels - online, in-store, social media, etc.

CUSTOMER JOURNEY MAPPING

 Discover comprehensive solutions for designing and managing customer experiences across different stages and tools that visualise and analyse the customer journey across various touchpoints.

CUSTOMER SUPPORT 

Discover help desk systems, and knowledge management solutions at the Customer Experience Expo. These tools streamline inquiries, provide quick access to information, and improve overall customer satisfaction.

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