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eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced the availability of eGain Knowledge Hub™, the company’s next-gen knowledge management solution.
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Read this CSI survey to learn more about current findings on customer behaviour and expectations
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Lifesize, Inc., a leader and global provider of cloud contact center and video meeting solutions, has been recognized in the 2021 Gartner Magic Quadrant for Contact Center as a Service. -
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The acquisition of Algoria is part of a vision of unification of the different communication technologies. -
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Live engagement solution provider recognized as “Best Customer Experience Management Company” BOSTON, MA — August 13, 2021 — Vee24, the leader in intelligent, conversational, multi-experience soluti ... -
DENVER, Aug. 3, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC) , one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, a ...
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The digital customer service world is constantly evolving. It’s no surprise that contact centres are now investing in supporting digital channels for an omnichannel customer experience. -
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Within the contact centre world, the increased focus on employee engagement and productivity has led to the term Workforce Engagement Management (WEM) being more widely used. -
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Simplifying communications for SMEs In 2002, drawn together by a shared passion for telecommunication, our President, Jean-Samuel Najnudel, and our Chief Executive, Renaud Charvet, joined forces and s ... -
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Many organisations are turning to Artificial Intelligence (AI) to improve the customer experience. Here are the top 5 ways you could be using Artificial intelligence in your contact centre. -
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To meet customer demands, workforce planners need to ensure they have the right number of agents available at the right time. This starts with having the right workforce planning techniques in place. -
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A large European consumer bank with branches in several countries takes care of all its clients through a contact center based in East Africa. The call center handles about 120,000 calls per day on av ... -
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The skills gap crisis: a hybrid work dilemma90% of the current working population will require upskilling by the end of this decade. And some sectors, like financial services, are struggling to recrui ... -
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Webio, a leader in Conversational AI and customer engagement orchestration in the credit, collections, and payments industry has launched Propensity Studio, the company’s latest digital debt collectio ... -
HoduSoft, a well-known VoIP software provider is proud to announce the addition of a reputed client, “Air Peace Nigeria Airlines” to their list of clientele.
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A Different Approach: Family-Centric Work Processes QSolve's commitment to a family-centric culture has become a cornerstone of its success. Unlike traditional outsourcing models, QSolve places immen ... -
Avocis is one of the leading communication service providers in the DACH region. The company offers industry-specific, multilingual customer dialog across all channels: inbound and outbound services, ...
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Innogy is one of the five largest energy companies in Europe. On the Czech market, it is a leader among gas suppliers for households and companies and a major player in the electricity market. In the ... -
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Learning outcomes:How Clever Nelly works with the natural way the human brain learns, codifies and remembers information.Why adopting a continual assessment approach significantly improves employee in ... -
HoduSoft, a well-known VoIP (Voice over Internet Protocol) software provider has announced the Zendesk CRM integration with its HoduCC-Call Center Software.
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A global study of contact centre leaders explores the role of artificial intelligence in activating the agent of the future
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RingCentral and NICE are expanding their partnership to bring the combined benefits of their market leading solutions.