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Quality and Consultanc -
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eAlicia Quality Speech Analytics: Platform that allows you to take control of quality by working with moredata and auditing interactions with Generative AI. It is powered by the attention of agents an ... -
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BYOC- the perfect plug-in for your contact centre solution -
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Our cutting-edge Interaction Analytics module is a game-changer for Contact Centers, providing supervisors and quality control professionals with unparalleled insights into phone and text conversation ... -
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Mediatel Data Real-Time Agent Assist is an AI-driven solution designed to enhance agent efficiency and customer satisfaction through advanced NLP, intelligent routing, and real-time support features. -
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Mediatel Data offers a comprehensive, interconnected application suite that integrates all communication channels. -
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Transformed customer service operation across thousands of contact center agents and hundreds of stores with eGain Knowledge for Contact Centers. -
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Redial BPO is a full-service nearshore and offshore contact center and BPO located in South Africa, Mexico, and the USA. We service various industries, providing services such as inbound and outbound ... -
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With Dynamics 365 Contact Centre, organisations can deliver frictionless experiences across channels, reduce call volume and hold times with context-aware, personalised chatbots and IVR, while empower ... -
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Audioliz analyses your calls with AI - sell more, insure compliance, track valuable insights -
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See how integrating CRM with contact centers can unlock the potential of AI. Explore ways to integrate your contact center for a unified customer experience. Leverage AI for personalised & efficient c ... -
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Customers now prefer digital channels like webchat, messaging apps, and SMS over phone calls, depending on their needs. To meet these expectations, businesses must offer multiple options—voice, email, ... -
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We have a proven track record in delivering IT & Technical support and development services 24/7 in more than 25 languages. -
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Thus at MERCATUS, we aim to provide exceptional customer care and focus on every customer touchpoint with care and attention. -
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If you need skilled professionals with domain expertise and operational excellence to get tasks done quickly and correctly, the Mercatus team can handle all that. -
Record, listen and share to understand who said what, minimise errors, resolve disputes, monitor performance, and manage compliance. Power up your business with artificial intelligence to make better ... -
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Zero-download screen control and cobrowsing for modern support teams. -
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CX Today Award Winning - Best Microsoft Teams Contact Centre -
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Automatically Record, Transcribe and Get AI-powered Insights for Microsoft Teams Meetings. -
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Your Smart Choice for AI-Enhanced Compliance, Quality and Malicious Call Recording