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See why customers around the globe invest in the industry-leading, AI-powered customer experience platform to gain a competitive edge -
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See why companies worldwide succeed with our industry-leading AI capabilities -
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Our powerful analytics tool offers extensive filtering options and multiple views, providing a comprehensive look at how your customer-facing team is performing. Customize your dashboard to highlight ... -
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Real-time agent assit -
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Voice and screen capture -
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Intelligent virtual agents -
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Conversation intelligence -
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Easily manage and monitor contact centre operations over the internet. -
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Boost your sales by automatically dialing the ideal customer-agent match. -
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Make worldwide calls using the internet for a fraction of the cost. -
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Mystery shoppers can test an organisation’s telephone response, be it a telesales group, information or other customer service line. -
Analyse calls that have already been recorded on your recording system. -
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Website assessments are a great tool for understanding customer perception and usability when navigating a website and measuring, in real time, how it is used by people that are unfamiliar with the la ... -
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Companies need to start offering consumers more ways to connect. Today’s consumers expect to be able to use their channel of choice based on the type of problem or issue that needs to be addressed and ... -
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Akixi 3000 is our omnichannel analytics product. All the accurate analytics and flexible reporting that we offer for calls is also available for emails and web chat, enabling you to more effectively m ... -
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Akixi ONE is the ultimate way to empower the hybrid workforce. Aimed at the modern workforce, Akixi ONE enables team members to self-manage, motivate, and transform their daily workflow – giving them ... -
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When given the choice, 75% of customers prefer to use private messaging over traditional customer service channels. Messaging is now a part of our daily habits, and it is essential for businesses to i ... -
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This is a manual to help you prepare your contact centre – especially your agents – for hybrid work. As the world opens back up, it’s difficult to know exactly what the future of work will look like. ... -
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Features such as real-time reporting, advanced workforce management, and AI-based sentiment analysis, together with a vast suite of integrations, give businesses the tools they need to vastly improve ... -
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Akixi 1000 includes real-time call analytics, giving you greater insight into your call operations and helping you manage your telephone resources and usage more effectively. Akixi’s comprehensive rep ... -
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The traditional call centre is no longer the first point of contact for a growing number of individuals. By the time a consumer reaches out, they’ve likely already Googled their issue, searched throug ... -
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Long wait times, being bounced around to multiple people and inability to resolve issues contribute to overall poor experiences for customers and businesses. -
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The Akixi 2000 call reporting software provides businesses with an advanced call management and analytics solution, including all the Akixi 1000 features, whilst enabling the addition of call centre a ... -
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The Akixi mobile app is available on both iOS and Android devices, giving Akixi Supervisors the ability to view reports on a smartphone or tablet anytime, anywhere. Activate alarms against specific fi ...