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Find out more at: https://www.readspeaker.com/solutions/ -
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Commander Available in both QD and USB variations, boasting all the extra gadgets needed to create the smoothest possible user experience. The Commander headset has been upgraded to include 60mm leat ... -
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Improved and better than ever, wireless DECT headset using our patented modular system with multiple combinations that future proof the headset for further developments in Bluetooth and USB technology ... -
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ansr by Citiwave Systems Ltd "ansr" is an omni-channel communications solution using voice, text and email services combined with the power of AI. "ansr" is integrated with various E-Commerce platform ... -
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The Genii Analytical QA Platform, is a proprietary technology that shows DEEP Root Causal Factors and provides Organizations with an Insights Hub to drive Continuous Improvement within Contact Centre ... -
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JPL-Element-BT500D The JPL-Element-BT500D is a Bluetooth 5.0 headset with a patented modular headband design that allows you to change from dual speaker to single* speaker giving you a choice of weari ... -
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A unique patented modular headset system designed to provide the user with the choice of wearing styles and contribute to the care of the environment. -
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Make your customer engagement more efficient from the first contact by the sales team to a continued relationship by the customer care team. CrankWheel is a simple and easy screen-sharing application ... -
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Acquire more leads with fully customizable conversational forms you can insert on your website or in e-mail campaigns. Instantly alert sales agents about online visitors waiting for a call, on-screen ... -
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Reach your customers like never before with a video enabled contact center from Lifesize. -
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Flexible Cloud Communications solution which ensures all phone calls are being recorded. Integrates calls in the cloud and routes them to a landline or agents mobile. Product Features: Team Leader Fun ... -
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Calabrio ONE Workforce Engagement, a fully integrated Contact Centre WFO suite, designed to capture every customer interaction across all channels, improve employee engagement and extract insights. P ... -
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Best in class Analytics solution to develop customer-centric strategies that solve challenges and boost operational efficiency. Product Features: One Consolidated Suite - (speech/voice, desktop and te ... -
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Quality Management system to help identify trends and employee ends by sampling calls and interactions. Product Features: Workflow Management - (automatically select high value calls for evaluation) R ... -
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NICE WFM is a workforce planning tool to deliver accurate forecasts and employee engagement. Product Features: WFM Forecasts WFM Automation SmartSync (integration and data exchange with existing con ... -
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Microsoft Teams Compliance Recording platform. With over 30 years’ experience in delivering compliant Call Recording solutions, we will reccomend the best-fit solution for Microsoft Teams recording wi ... -
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Secure recording technology to ensure all skype for business communication channels meet compliance requriements. Product Features: Flexibility (centralised capture - internal, mobile call and remote ... -
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Captures, indexes, archives and retrieves voice, video, and text interactions across multiple channels and communication platforms. Product Features: Encryption Management Speech Processing Captu ... -
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Unifying Omnichannel routing, Analytics, Workforce Engagement, Automation & AI -CX one transforms contact centre operations. Product Features: Automatic Contact Distributor (ACD) Interactive Voice R ... -
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Powerful Speech Analytics software that transforms contact centre performance by unlocking valuable insights. Product Features: Sophisticated Conversational Analytics Categorise Calls Build Categori ... -
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Automate and customise quality processes to improve agent engagement and customer satisfaction. Product Features: Workflows - ('audit-the auditor' functionality, automated alerts for work items and au ... -
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Powerful Workforce Management tool which is available via cloud and on-premise, Meets the needs of contact centres, branch operations and back-office. Product Features: WFM Forecasting WFM Real-Time ... -
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Scalable recording platform which manages interaction data from multiple sources and channels in one single location. Product Features: Omnichannel Support (capture data across voice, video, chat, m ... -
Records, captures and performs Quality Assurance evaluationa on multimedia interactions. Product Features: Inform Multimedia Recorder Inform Reconstruction - (collates multimedia communications and d ...