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Vocie data solution consolidating legacy and live recording onto one platform. Helps to manage retention periods, extract voice data and safely archives voice communications. Product Features: Centra ... -
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Powerful AI enabled Interaction Analytics for insights into compliance, customer journeys and more. Product Features: Caller Intent Dashboards Word Clouds Enhanced Sentiment Analysis Related Phras ... -
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Digital Operations Transformation Solution integrating front and back-office processes, delivering tasks to the most appropriate resource. Product Features: Real Time Allocation Intelligent Process ... -
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NICE Satmetrix CEM software, is specifically designed to help with continuous customer experience (CX) transformation. Product Features: Direct Feedback (surveys in emails, IVR, SMS, website) Indire ... -
Cloud based Workforce Management platform with forecasting and scheduling. Product Features: Accurate Forecasting (including multi-skill) Optimised Scheduling WFM Real-Time Adherence WFM Intraday ... -
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Robotic Process Automation platform equipped delivering attended and unattended automation capabilities. Product Features: NEVA (NICE Employee Virtual Attendant for employee guidance) Automation of ... -
Recording suite designed to capture voice data. Product Features: Search And Replay Live Acquire (Monitor and listen to calls as they happen) Event Reconstruction (collate recordings from multiple s ... -
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Easy to use Workforce Management System which works across multiple sites and time zones. Can also be deployed in the cloud or on-premise. Product Features: WFM Advanced Forecasting WFM Capacity Plan ... -
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Infobip Conversations is a digital-first cloud contact center solution. Designed to improve customer and agent experience through seamless omnichannel interactions in a unified and simple workspace. -
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Smart PUSH is a help box that delivers personalised, in-context support content throughout the customer journey. -
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A bespoke, fully dynamic FAQ that surfaces all of your knowledge base content in an easy-to-search, SEO optimised Help Centre. -
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Free and secure video conferencing with Meet by Ringover -
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Video Assistant Functionalities Bi-directional communication audio and video Secure connection GDPR conformity The video call starts automatically without extra settings or app download from the custo ... -
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Perform customer experience monitoring. Identify issues, troubleshoot problems in real-time, and deliver the best possible customer experience. -
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Go beyond traditional employee communications by creating dynamic channels and sharing real-time information to employees across multiple locations and devices including Microsoft Teams. -
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Conferencing - CallTower conferencing and collaboration solutions boost efficiency and productivity with today's most advanced tool: CT Cloud Meeting powered by Zoom and Cisco Webex. Equipment - CallT ... -
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Verint Da Vinci AI-Powered Bots maximize impact by injecting AI directly into business workflows, putting AI at agents’ fingertips. Our open approach to AI future proofs your investment as technology ... -
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With zero-touch enrollment, IT can drop-ship devices directly to agents without IT configuration or imaging — users’ apps, settings, and policies download automatically. -
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Experience the power of Paprikall's intuitive user interface and cutting-edge features for voice broadcasting over the internet. Say goodbye to interface barriers with our DTM input option, allowing s ... -
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8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 eXperience Co ... -
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The Contact Centre platform for delighting your customers. -
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Conatct Centre intelligence and analytics