Maximise Your Event Success with the Official Show App

The Call & Contact Centre Expo App is your ultimate tool to make the most of your participation. Here’s everything you need to know to get started and drive more value at the show.

1. Log In to the Desktop App

To access the desktop app and start exploring all its features, you’ll need to log in:

Step 1: Complete your exhibitor name badge registrations by visiting the ezone and clicking 'Event Planning Tools & Supplier Details' - Exhibitor Name Badges (if you haven’t done so already).
Step 2: Check your emails for your app username and password, which will be sent automatically to each person you registered.

Tip: Your Ezone Login details were sent to your lead contact. If you cannot locate them please contact the support team on customersuccess@callandcontactcentreexpo.co.uk

ACCESS THE DESKTOP APP

2. Request Meetings, See the Visitor List, and More

With the Call & Contact Centre App, you can unlock a range of features designed to boost your networking and event experience:

See the Visitor List: Browse the full list of attendees and identify key prospects you’d like to connect with.
Request Meetings: Easily schedule meetings with visitors and exhibitors to make valuable connections before the show even starts.
View Attendee Profiles: Get insights into visitors’ interests and areas of focus, allowing you to tailor your conversations and strategies for the event.
Manage Your Meetings: Organise and track all your scheduled meetings in one place, ensuring a productive and well-structured day.

Tip: Your exhibitor profile, custom questions and other company settings can be updated by clicking your profile in the top right corner, and switching profiles to your company profile.

3. Download the Mobile App

Simply scan the QR code below to download the app onto your device. The app is available on both iOS and Android platforms for a seamless experience.

ON DESKTOP? SCAN THE QR CODE TO DOWNLOAD

app

ON MOBILE? CLICK THE LINKS BELOW

4. Logging into the Mobile App

Once you’ve downloaded the App, you can access most of its features without logging in. You’ll be able to view the event programme, explore general information, and plan your visit. However, to unlock the full potential of the app—including viewing the visitor list, booking meetings, and scanning leads—you’ll need to log in.

How to Log In:

Open the app and select the login option.
Enter the email address you used to register for the event.
You’ll be sent a one-time passcode via email. Enter this passcode in the app to gain full access.

Tip: Keep your registered email handy, and make sure to check your spam or junk folder if you don’t see the passcode in your inbox.

1. How to Scan Badges at the Show

Capturing leads has never been easier! Through our app, you can manage everything related to your lead scanning:

Lead scanning is integrated within the app, so you do not need to worry about booking scanner or licences. All exhibitor team members will be able to scan badges and track leads automatically!
When logged into the app, Select 'Scanned Badges' and then select 'Scan'. This will then open your camera and you can start scanning badges!
Just ask your team members to follow the steps above and they will be able to scan badges.

SHARE THE LINK WITH COLLEAGUES

2. How to Collect Your Leads Post-Show

After the event, you can export all your scanned leads directly from the app. Here’s how:

Step 1: Open the app and navigate to the “scanned badges” section.
Step 2: Select the download option and receive a downloadable file via email with all the details you need to follow up and convert leads into long-term partnerships.

Tip: You can also download your leads via the desktop portal here. Your lead contact can see and download the leads scanned by all team members.

ACCESS THE DESKTOP APP

Need Help? Common Queries and FAQs

We understand that questions can come up. Check out our FAQ section for answers to common queries, or get in touch with our support team for personalised assistance.

FAQs include:

How do I reset my login details?
What if I have issues with the lead scanner?
How can I get a report of my leads?

Got more questions? Reach out to us, and our dedicated support team will be happy to help you navigate the app and get the best results from the show.

Download the app today and elevate your exhibitor experience!

FAQs

1. How do I reset my login details?
If you are having trouble logging in or need to reset your login details, click the “Forgot Password” option on the login screen. Follow the instructions to generate a one-time passcode, which will be sent to your registered email. Use this passcode to regain access to the app.

2. What should I do if I don’t receive my one-time passcode?
If your passcode doesn’t arrive, please check your spam or junk email folder. If it’s still not there, ensure that you’re using the correct email address that you registered for the event with. For further assistance, contact our support team on marketing@callandcontactcentreexpo.co.uk

3. What if I have issues with the lead scanner?
Lead scanning is fully integrated into the app. If you experience any issues, try restarting the app or ensuring your device’s camera settings allow the app access. For persistent problems, reach out to our support team for immediate help.

4. How can I access the app on my desktop?
To use the desktop version of the app, follow this link. Log in using the email and passcode you registered with. This feature is perfect for managing your schedule and viewing the visitor list on a larger screen.

5. How do I scan visitor badges at the show?
Open the app and use the built-in badge scanning feature. Aim your device’s camera at the visitor badge QR code and capture the information. Ensure your team members have downloaded the app and are logged in, so they too can scan and track leads.

6. Can all my team members use the app for badge scanning?
Yes, all exhibitor team members who have logged into the app can scan visitor badges and collect leads. Ensure everyone on your team downloads the app and follows the login process.

7. How do I export my scanned leads after the show?
To export your leads, navigate to the “Scanned Badges” section in the app. Click on the download option to receive a file via email with all your captured data. Alternatively, you can use the desktop portal to download your leads. Your lead contact can see and download the leads scanned by all team members.

8. What should I do if I experience technical issues with the app?
If you encounter any technical difficulties, try closing and reopening the app or checking your internet connection. For further assistance, visit our support section in the app or contact our helpdesk team.

9. How can I get a report of my leads?
Lead reports are easy to generate. Once you’ve downloaded your leads from the app, you’ll receive a detailed file with all contact information and notes you’ve made. For any custom reporting needs, please get in touch with our support team.

10. Can I share the app with my colleagues?
Absolutely! Share the download links or QR code with your colleagues so they can also benefit from the app's features. Each team member should log in with the details associated with your exhibitor registration.

11. How do I request a meeting with a visitor?
You can request meetings with visitors by navigating to the delegate list section and clicking on a visitor profile, then clicking ‘Meet’.

12. Where can I find my Ezone Login Details?
Your Ezone Login details were sent to your lead contact. If you cannot locate them please contact the support team on customersuccess@callandcontactcentreexpo.co.uk

13. How do I update our profile and add custom questions?
Your exhibitor profile, custom questions and other company settings can be updated by clicking your profile in the top right corner, and switching profiles to your company profile.

Contact us
Email us on marketing@callandcontactcentreexpo.co.uk for support.