Check out our 2024 speakers!

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Harman Marwaha

Consultant | Project Manager, CGI
Thomas Lasbrook

Problem Manager, CGI
Helen Beaumont Manahan

Director of Training and People Development, BPA Quality
Dan Eddie

Customer Service Director, SimplyHealth & Denplan
- linkedin
Stephen Alstrup

Professor in Algorithms, Department of Computer Science, University of Copenhagen
- linkedin
Mark Conway

Managing Director, CCP Recruitment
- linkedin
Max Corbridge PCSP

Head of Adversary Simulation, JUMPSEC
- linkedin
Chantal Mitchell

Customer Experience Manager, Vivid
- linkedin
Jo Garland

Director, Customer Engagement EMEA, The LEGO Group
- linkedin
Zoff Makda

Head of Operational Resource Planning, Legal & General
- linkedin
Helen Bellamy

Vulnerable Customer Specialist, Quilter
- linkedin
Megan Jones

Editor, Call Centre Helper Magazine
- linkedin
Richard Jennings

Head of Renewals, Hastings Direct
- linkedin
Rachel Percival

Global Director of Customer Service, PayByPhone
- linkedin
Lynsey Hanson

Global Data Protection Officer, Tenintel
- linkedin
Martin Teasdale

Founder, Get out of Wrap
- linkedin
Chris Clarke

Global Head of Real Time, eBay
- linkedin
Andy Doughty

Head Of Business Planning, Legal & General
- linkedin
Phil Anderson

CEO, The Forum
- linkedin
Chris Rainsforth

Director of Learning & Innovation, The Forum
- linkedin
Dave Vernon

Director of Membership & Best Practice, The Forum
- linkedin
Mel Lomax

Learning and Accreditation Manager, CCMA
- linkedin
Kate Law

Membership & Learning Director, CCMA
- linkedin
Miles Courtney-Thomas

Co-Founder & Chief Customer Officer, Customer Start Limited
- linkedin