Virtual 2020 on demand

New technology from Noetica (SABRE) will increase your call centre performance and boost your bottom line by dynamically ranking agents according to their real time results and delivering more calls t ...

We are in unprecedented times during this pandemic experiencing challenges that have never faced in our lifetime.  For businesses there have been even tougher times as we live and operate in a di ...

How to save time and money in your telecommunications budget. Layered technology, integrated and inefficient solutions can lead to double handling and ineffective business processes.  Review your busi ...

With a year filled with uncertainty, business have had to adapt and change how they operate in many ways. Communication and customer engagement as seen increased demand and significant change. Join th ...

Join us to hear how the agility of the Arise Platform, combined with the ability to attract a more rounded and experienced profile of agent, resulted in npower appointing Arise to deliver a home-agent ...

For the first time in recent history, there are more people working remotely than in corporate offices. Home networks are now an integral part of conducting business, but the issues they spawn are hav ...

Deliver that same exceptional customer service from anywhere. Manage teams effortlessly with advanced software. Get real-time analytics for insights into performance.

Mediatel Data will show how automation and AI enhance quality and effectiveness, delivering vast, significant benefits at various touchpoints in Contact Center. 

In this high energy, entertaining and musical keynote you'll learn lessons from a former real - life, award winning rockstar. This is the world's first and only musical CX Keynote. 'Customer Experienc ...

We've had the technology to deliver personalised communications for some time, but too many organisations are still using undifferentiated messages. So, is it any surprise that customers are switching ...