Virtual 2020 on demand

Our age is characterized by unprecedented pace of change. We can often struggle to meet short term imperatives, let alone strategic transformation. But change inevitably happens and change can be brut ...

For today's consumer, engaging with organisations via their digital channel of choice is the norm. Millennials and Gen Z prefer 'digital first' methods of communication and the rapid evolution of cons ...

Microsoft Teams continues to grow at a rapid rate with an increasing number of organisations unifying their enterprise communications and collaboration activities onto the platform to facilitate impro ...

To drive strong customer experience, it's key for organizations to focus on their employee experience and foster an innovative culture. But how do you manage this in times of a pandemic, when we feel ...

In this session RingCentral will discuss the trends driving consumer behaviour and examine what Covid-19 can tell us about the changing customer behaviours. As the customer landscape continues to chan ...

While emerging technologies that leverage automation are important to streamlining operations, let's not lose sight of the impact a human connection can also have on a customer's interaction with your ...

Even before the events of this year consumers and organisations alike were enthusiastically embracing digital channels as a way to augment and improve customer experiences across a range of sectors. D ...

Customers expect actionable answers to their problems. They expect to have their needs met quickly and accurately. They expect convenience, and your business should be prepared to provide it to them. ...

Andrew has founded many successful start-ups including Cumulus, inContact, CareXM, and now CallCorp. As a pioneer in the call centre industry and in native cloud technology, he is asking where do we g ...

Rob has been Principal Solution Consultant for EMEA at Zendesk since 2017, with a personal focus on delivering value and success for service departments and organisations. Rob works with existing cust ...