As customer expectations change, you need the latest CX insights and technology, which is why the online summit for the customer engagement world returned on 30th June and 1st July.

Bringing the industry back together, the Call & Contact Centre Summit showcased the latest and most effective technologies, strategies and advancements to call and contact centre professionals and those in IT, general management, HR, marketing and operations who are looking to excel in customer engagement.

Discover the latest trends shaping the future of call and contact centres in our unique educational programme with expert seminars and panel debates, live demos of the latest technology, from industry expert speakers and leading companies equipped with the industry’s finest solution led products and services.

You missed this one, but if you registered before you can now watch on demand.

Watch on demand

We put together six learning streams, each with interactive sessions showcasing the latest and most effective technologies, strategies and advancements to call and contact centre professionals - those in IT, general management, HR, marketing and operations who are looking to excel in customer engagement.

We'll be back, to bring the most ambitious, creative customer engagement professionals and innovative technology suppliers face-to-face and stronger than ever on 22-23 November 2021 at ExCeL London.

Find out more