Virtual 2020 on demand

In recent years the contact centre has become a frontier of digital innovation, with AI and automation tools feeding human agents intelligent data and analysis to deliver better, faster results. Now, ...

In recent years the contact centre has become a frontier of digital innovation, with AI and automation tools feeding human agents intelligent data and analysis to deliver better, faster results. Now, ...

Join CallMiner customer, South African insurance leader The Unlimited Group's Wayne Mann and JP Nel as they overview how they have leveraged speech analytics in their quality assurance program to ensu ...

Customers want speed. Contact centers want to reduce costs. With automation everybody wins, right? Well sure, of course, but there are some big questions to answer first. Can you personalize an automa ...

Today, customer service is unscalable, unautomated and costly for companies. Support agents have to answer the same questions and processes every day. This is not only bad for companies but also bad f ...

There are right ways to bring out productivity in the Contact Centre - and wrong ways. But the most interesting ways have to do with metric redesign, channel optimization and other decisions made by t ...

Original Cottages is a family of brands, based in the UK, employing around 400 people. As Original Cottages' telephone provider wanted to decommission its phone platform, CTIO Richard Sage went lookin ...

We see dozens of companies transform the way they do sales, and drastically shorten their sales cycles, by incorporating screen sharing earlier in the sales cycle, and by responding more quickly to in ...

BCSquared is the first fully managed-service platform based around Cisco, Webex & Contact Centre technology. Hear how, with the three fundamental principles of Leading Technology, Contact Centre Speci ...

Content is a vague and clumsy word in marketing's lexicon. It's no surprise then that this describes perfectly how many organisations approach it. The digital world is a crowded, chaotic riot of despe ...