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We worked with IBM to enhance an Australian banks' contact centre with the power of Voice Intelligence to unlock insights from every call and conversation. -
A new category of cloud contact center software, designed for Salesforce, where customer Interactions are blended with customer data to deliver an unparalleled, emotive, and conversational customer ex ... -
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CX Leadership Wellbeing: Tips for Recovery -
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Vonage Contact Center is a CRM-integrated contact center solution that brings unified communications and contact center technology together to deliver superior customer and agent experiences. Find out ... -
Build a lasting and personalized customer relationship with Diabolocom Cloud Call Center Software trusted by over 350 companies worldwide. -
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CardEasy Agent Assist provides a secure and PCI DSS compliant payment solution for contact centers.
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VoiSentry - Biometric authentication for remote ID&V -
The Five9 Intelligent Cloud Contact Center
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One place to do your best work. Bring everyone and everything together on RingCentral with message, video, and phone features.
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Integrated contact center, voice, video, chat, and APIs. Learn more www.8x8.com/products
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SupWiz is an award-winning SaaS, delivering next-generation AI solutions to improve end-user service and support processes. -
Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed o ...
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Dialpad's Ai Recap is a powerful group of features that saves you time after a call or meeting. It includes an AI-generated call summary, call purpose, call outcome, action items, and more! -
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Seamlessly integrate your Shopify with Zadarma cloud PBX! -
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Here’s the thing. A lot of folks out there are trying to sell your contact center AI-powered solutions without any real evidence of how they’ll deliver results. They’ll tell you that their AI can do a ... -
Enable remote work accessibility to your workforce and run seamless business operations. HoduCC Call & Contact Center Software exclusively offers WFH features to leverage remote working. -
FM Outsource is a service provider with a difference. We're your partners for growth. Take a different approach to customer service outsourcing with a dedicated, professional, UK-based team that suppo ... -
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We’re thrilled to announce an industry-first offer: Noise cancellation, free forever for the entire CX industry. That’s right, unlimited seats for an unlimited time. -
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There's one piece missing from every conversation and call. Voice data. Unified Call Recording is the answer. The only compliant solution switched on with a click and infinitely scalable in the Cloud. -
Taking payments over the phone is essential for many organisations. Obtaining any sensitive payment data during a call, means you need to comply with a range of regulatory standards, including PCIDSS. -
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Discover the ease of use and adaptability of our Multi-Tenant PBX Solution, which is made for simple setup and administration in a variety of settings. Our solution provides a wide range of capabiliti ... -
Simple, fun and effective communication for your company.
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Vonage Contact Center for Zendesk seamlessly integrates with Zendesk’s Service and Sell solutions. Get a 360-degree view of your prospect and customers. For more information, visit https://bit.ly/2Zrz ... -
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To meet its growing customer experience expectations, ManoMano reached out to Diabolocom for a new telephony solution to improve its customer relations. -
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Artiwise transforms fragmented customer feedback into business value through AI: unifying channels, mapping journey painpoints, predicting the impact of interventions, quantifying ROI of improvements. -
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From large organisations to very small business, it’s hard to know why there is high staff turn-over or why employees are unhappy. -
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See how Koopid Voice-to-Digital can help fast-track service for your customers across any channel, reducing call volume while increasing customer and agent satisfaction. -
CardEasy IVR Payment uses DTMF masking to allow your customers to make secure, PCI DSS-compliant payments whenever they want to, without needing to speak to one of your agents.
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Aculab Cloud - Powerful, programmable voice, SMS and fax with simple, high-level APIs. -
It's Time to Reimagine your CX
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Introducing RingCentral Webinar: Run engaging, stress-free webinars with integrations, analytics, and customization to connect at scale, directly from the RingCentral app.
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Do more with less by deploying AI across the enterprise. Verint AI-powered bots augment human agents and workflows to increase agent capacity, elevate CX, and generate insights through data.Discover h ... -
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Picture a Chatbot with smooth generative AI dialogues, but that also adds personal details to proactively suggest and handle specific actions. -
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Verint’s differentiated open platform is designed to increase your CX automation and deliver AI business outcomes, now. Because the platform is open in every dimension, Verint provides capabilities no ... -
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Dialpad Ai Contact Centre uses AI to train your agents and provide the best customer experience. It's easy to respond to customer service messages across different channels in one beautiful workspace. -
How to avoid mobile data roaming charges while travelling? -
When it comes to building relationships with your customers, communicating with them should be easy. But current systems can be outdated, insecure, or overly complicated. Voice quality can be a proble ...
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How omni channel experience can enhance customer engagement? -
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Did you know that with intelligent automation you can reduce average handling time (AHT) by 50% or more, improve first call resolution (FCR), and increase agent experience? . -
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Join contact center communication experts from Bandwidth to find out how the Global 2000 enterprises are embracing complexity, investing in customer experience, and future-proofing their comms stack.
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Andreas speaks about the value Generali derived from Enterprise Bot solutions and how it strenghthened their core competency by enhancing customer experience using artificial intelligence. -
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You can turn your desktop computers and portable devices into powerful cross-platform VoIP softphones with PimentoPhone. Take advantage of a number of wonderful advantages, such as simple software ins ... -
Since Mantrac strated using Diabolocom, all its problems of call loss and poor voice call quality have disappeared. -
Vonage Contact Center for ServiceNow integrates Vonage’s contact center solution with ServiceNow’s enterprise-level customer service management solutions. With Vonage Contact Center for ServiceNow, ag ... -
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Authenticate clients reliably based on their voice whenever they reach out to your contact center and greatly improve customer experiences and account security with Phonexia’s AI-powered voice biometr ... -
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Understand your customers. Unlock business value.