Virtual 2020 on demand

Your customer experience starts at first connection with your brand; (hopefully) continues with a purchase; extends to delivery, unboxing, and returns; and in fact, it never really ends. Post-purchase ...

7 in 10 online consumers state that they prefer to solve their own support issue themselves, rather than contacting a customer service agent. How does offering greater autonomy enrich the digital cust ...

Customer experience is most prevalent and top of mind when consider engagement and contact centre solutions, based on our knowledge and other research, putting employee experience first leads to impro ...

Join Matthew Clare & Shameem Smillie for an overview of the digital expectations and habits of today's digital consumer, and how Mitel can help you address them and take you from dated to digital. 

Carbyne deliver next generation digital communication solutions for emergency services by enabling live video from a callers devices to police, fire and ambulance services. As well as having access to ...

Consumers have gone digital in a hurry in the pandemic era with younger demographics pushing to do more with digital and older demographics, especially driven by COVID contact risk, forced onboard. Me ...

Meet your customers wherever they are, whenever they want. Consolidate channels to help your agents cover more ground. Delight your customers with every interaction. 

Arco, leading supplier of PPE to the UK, is in the middle of a £70m digital transformation programme. The digitisation of its contact centre is a key deliverable of that programme. Reliance on a clou ...

Listening to calls takes up huge amount of time. Call analytics can help you greatly, it can help you more than you can imagine. It is not just about transcribing speech, it is a whole new world with ...

In today's competitive landscape, it is the businesses that are providing exceptional customer experiences that are winning customers hearts and money. Register for this webinar to find out why custom ...