Virtual 2020 on demand

You can design excellent customer journeys, develop efficient operational processes to support them, and invest in the right technology to make it all possible. But without well-trained, highly engage ...

Technology is everywhere. We're connected 24/7 and the way we communicate and engage has changed dramatically. We connect and consume in multiple ways, on multiple devices via multiple channels, onlin ...

Aculab Cloud CPaaS includes highly accurate AI-driven Answering Machine Detection (AMD). It advances the state of the art, helping your contact centre exceed OFCOM regulations. Our voice biometrics en ...

As more IT leaders pick Microsoft Teams as their collaboration application, they are quickly running into the challenges and limitations of implementing a complementaryenterprise voice solution. Until ...

Voice is still a critical component of business communications. Use Direct Routing to improve performance and lower cost. 

Choose variations of your own input data to experience a LIVE demonstration of SOVRAN AI's unique solution for all business process. What puts us way ahead of any other solution today in the market? H ...

Teams is the leading cloud-only Unified Communications & Collaboration platform from Microsoft, on the surface your choices for how to enable telephony in Teams might seem straight forward - Calling P ...

You're spending huge budgets on new product design, it takes ages to complete, and by the time your project goes live it's not necessarily a success you were hoping for? Sadly, quite a few digital tra ...

With the global health crisis impacting business operations across all industries, customers habits and demands are transforming rapidly.  With higher call volumes and many agents working remotely, th ...

Fitch Group are a global provider of credit ratings, commentary, and research. Andy and the team had multiple challenges with the old phone system and decided it was time to upgrade! They moved to an ...