Virtual 2020 on demand

COVID has pushed us all to learn how to work effectively from home. Whilst some agents have a quiet home working spaces with good connectivity, many have had to cope with far less ideal working enviro ...

Conversational AI is driving the next great wave of disruption in contact centres. This game-changing technology promises instant, automated resolutions to many inquiries, significantly lowering the c ...

Have your current tried and tested CRO techniques stagnated? Has your business got the right tools to start increasing conversions? How do you anticipate differentiating in the future with the latest ...

How long before online really takes off for Car buying or house purchases? What age groups have embraced this and is this the end of the high street retailer? Is virtual reality and artificial intelli ...

We're seeing a shift from CPaaS being developer-focused to becoming a go-to fix for digital transformation in the enterprise. CPaaS has long been considered an enabler to changing user experiences thr ...

The pandemic has drawn our focus toward age-old problems that deserve our attention. Your contact center agent desktop is no exception to this rule.  If your contact center agent desktop offers a Zen- ...

Everyone wants actionable insights but no one seems to be getting them. The role of actionable insights is crucial in creating customer first culture. How can your employees put the customer first if ...

Recent events have demonstrated that business communications must adapt to become more responsive and to strengthen resilience. Communications Platform as a Service (CPaaS) capability is quickly emerg ...

Companies without a feature journey map do not have a scalable program, but companies with a map lose their customer-centricity by forcing customers to focus on what we find important and not what the ...

Learn how customers of Twilio have adapted during this difficult time. The contact centre arena has had unprecedented challenges with growing demand in the face of a reduced workforce. Learn how autom ...