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Mediatel Data Video Assistant enables contact center agents to communicate with customers using high-quality video interactions. This feature allows agents to establish a more personal and engaging co ...
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Our Voice Bot enhances customer service by automating responses, handling repetitive tasks, and providing 24/7 support. Its AI-driven capabilities reduce wait times and boost user experience.
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The Forum Experience connects the corporate business world through multiple sectors, with the vision of generating lasting business relationships via a series of pre-arranged meetings. Today’s audienc ... -
Get insights on how Nextiva maximizes customer relationships and empowers teams.
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How to connect a virtual phone number from Zadarma. Short guide -
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Revolutionising customer service through AI-driven workflow automation. -
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Scale business operations effortlessly with real-time insights that drive better decision-making. -
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Elevate your customer service to a level that's worthy of a 5* review. Many businesses struggle with high volumes of enquiries, which can lead to frustrated customers who feel undervalued and are qui ... -
BPO services across EMEA region
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At QSolve, we're driven by the power of cutting-edge technology and a global network of world-class call centers, delivering bold solutions that redefine industries and conquer challenges head-on! -
Creovai -
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Zero-download cobrowsing for modern support teams. -
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Join us on this special episode of Coffee with CallTower as we shine a spotlight on our exceptional EMEA sales team. Discover their triumphs within the channel, hear firsthand accounts of their succes ... -
Transform service experiences with a Copilot-first contact center solution.
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Find out how Lifeplus transformed its contact centre strategy, achieving an impressive 94.8% CSAT score through the utilisation of Puzzel’s Customer Engagement Platform. -
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In a world where connectivity is paramount, businesses need reliable solutions to stay connected, collaborate seamlessly, and drive success. Introducing CallTower, your trusted partner in the EMEA reg ... -
Cutting Through the Noise: How Pindrop Is Setting New Standards in Fraud Prevention -
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Discover insights on how Kingston Council use the Puzzel Platform to enhance operational efficiency, deliver exceptional customer service, and ensure a seamless experience within council budgets. -
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Learn about Sutton Council's transition from a legacy on-premise telephony provider to Puzzel's cloud-native Customer Engagement Solution. -
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Did you know that a good chatbot uses different kind of AIs? Categorization, Search, prediction, generative… And combine them to achieve fluent dialogue with minimal hallucinations. -
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AudioCodes Voca is the newest certified Microsoft Teams contact centre solution. -
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AudioCodes SmartTAP 360⁰ Live is an intelligent, fully secured enterprise compliance-recording solution. -
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Voca brings CX capabilities to departments beyond the contact centre. -
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Designing an IVR your customers don’t hate isn’t as difficult and time-consuming as it sounds. -
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Why Cloud? It's the Expectation -
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Sometimes helping someone with voice alone just isn’t enough. You need to see what your customers see - guiding them as if you were there in person. -
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Deploying Google Chrome OS enables contact centers to be cloud-first and agile while improving agent productivity, securing business data, and supporting IT teams with a stress-free device deployment ... -
WebioPay and Makes Digital Debt Collections and Collecting Customer Payments Easier. -
Webio supercharges customers engagement by using the power of Conversational AI to automate blend chatbot and live agent-customer conversations in any messaging channel at scale. -
Use the power of conversational AI, have more effective and efficient business-to-customer conversations using a combination of automated chatbots and blend live agent engagement. -
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Find out about the Contact Centre services and solutions available from Opus. -
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Watch this video and discover the many business benefits of Akixi's cloud-based call and contact analytics solutions. -
https://www.ttec.com/resources/demos-and-videos/one-ttec
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Lightico’s digital completion cloud streamlines end-to-end customer journeys, completing them at the speed of Lightico. Lets make business easier. Lets digitally complete every customer journey. -
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Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 services such as compute, databases, and storage. -
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Salesforce Service Cloud Voice uses intelligent telephony to increase agent productivity and better serve customers, from anywhere. -
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Watch how Amazon Connect with AI-powered automation and an ecosystem of AWS partner solutions can delight your customers by delivering the next generation of customer service experiences today. -
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Jason Douglas, Principal Solutions Architect at Amazon Web Services, provides an overview of Salesforce Service Cloud Voice and Amazon Connect. -
The Webio team are delighted to have been shortlisted in the AI Awards in two categories - Intelligent Automation: The Best Use of RPA and Cognitive and the 'Best Use of AI in a Consumer/Customer Serv ... -
Trying to figure out what Gnatta is, and why it exists? Let us explain it to you in 90 seconds. Check us out here: https://gnatta.com/ -
It's time your customers experienced best in class customer communication. Whatever, Wherever, Whenever. -
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Akixi ONE is the ultimate way to empower the hybrid workforce, enabling team members to self-manage, motivate, and transform their daily workflow. -
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Mystery shoppers can test an organisation’s telephone response, be it a telesales group, information or other customer service line. -
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It’s vital that the customer experience is not affected, even when teams are working from home or opting for a hybrid way of working. -
Gartner talks of 7 best practices to create and retrieve relevant content and knowledge for customers. And eGain Knowledge Hub is the only platform that can get it all done.
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Akixi can improve the efficiency and consistency of your company’s communications strategy, with flexible and scalable call and contact analytics solutions for every size of business. -
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With passive voice biometrics, many of the lowest-risk transactions can be authorized without any customer friction whatsoever. In this scenario, the customer's voice registration is completed during ... -
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Find out how to improve Contact Centre efficiency with NICE inContact CXone. -
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With Contact Centres all over the globe facing the reality of home working for the foreseeable future, how can you manage remote agents? -
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In this episode our workforce & process automation guru Scott Budding talks about the importance of Preference Based Scheduling. -
A short video or our recent webinar with Microsoft
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Reply Sidekick supports the Reply Cloud platform with LAN monitoring specific to VoIP quality and performance.
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CardEasy Digital provides a secure payment solution for the growing range of digital interaction channels which consumers are demanding.
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Unlock the power of your data and analytics. Optimise performance, break down data silos, and harness insights for informed decisions, with emite integration platform as a service (e-IPaaS). -
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solvatio® X is a customer service solution that enables telecommunication companies to serve customer experiences instead of just customer service. Feel free to watch a demo! -
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It has undoubtedly been a difficult 18 months for everyone, which is why we are so proud of the agents who have been working in contact centres to maintain customer service levels at this time, and wh ... -
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Gateways - for interworking and more -
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Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. -
Reduce handling time by 66% with Dialpad Ai Agent Assist. You can coach calls at scale while increasing agent productivity and customer satisfaction. -
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How to enhance the efficiency and effectiveness of your remote workforce? -
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Sycurio (formerly Semafone) provides flexible cloud-based solutions that simplify how contact centres manage PCI DSS compliance and payment security in today’s increasingly connected world. -
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Originated from Denmark, a country that leads the world’s sound technology, ADDASOUND is a global leading provider of voice solutions and unified communication devices. -
Hear how Sharpen CX champions contact center agents—and how they lean on Bandwidth.
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Free your people to better balance work and life with intelligent automation.